Refund Policy

Last updated: May 26, 2026

1. Overview

We want you to be satisfied with our services. This Refund Policy explains your rights and our obligations regarding refunds for purchases made through our platform (“TaxAI” or “the Service”).

All payments are processed by Paddle.com. Paddle is our Merchant of Record for all purchases. When you make a purchase, you are entering into a contract with Paddle (or its affiliate) as the seller, and the payment terms are governed by Paddle’s terms. For refund requests, please contact us first, and we will work with Paddle to process any eligible refunds.

2. Subscription Services (Recurring Billing)

2.1 14-Day Money-Back Guarantee

If you purchase a subscription plan (Monthly, Annual, or any recurring plan), you are entitled to a full refund within 14 days of your initial purchase date, no questions asked.

2.2 Refunds for Renewal Payments

Annual subscriptions: If you request a refund for an annual renewal within 30 days of the renewal date, you will receive a full refund for the renewal payment.

Monthly subscriptions: Refunds for monthly renewal payments are generally not offered unless the service was unavailable or defective during the billing period.

2.3 Partial Refunds

If you cancel mid-cycle but continue to use the service for the remainder of the billing period, no refund will be issued for the unused portion. However, at our discretion, we may offer a pro-rated refund based on the remaining time in the billing cycle.

3. One-Time Purchases

For one-time purchases (such as premium reports, data exports, or single-use consultations), refunds are available within 14 days of purchase, provided the deliverable has not been fully downloaded, accessed, or consumed. Once a digital product has been fully accessed or downloaded, it is considered consumed and is not eligible for a refund.

4. Non-Refundable Items

The following are not eligible for refunds:

Any service consumed or accessed beyond evaluation/trial limits

Third-party data or API usage fees that have already been incurred on your behalf

Custom or personalized consulting engagements that have been partially or fully delivered

Taxes, transaction fees, or currency conversion charges paid to Paddle or other financial institutions

Violations of our Terms & Conditions resulting in account termination

5. How to Request a Refund

To request a refund, please contact us at:

Email: support@taxessight.com

Response time: We will respond within 3 business days

Please include: - Your account email address or user ID - Order/receipt number (found in your payment confirmation email from Paddle) - Reason for the refund request - Date of purchase

6. Processing Time

Once your refund request is approved, Paddle will process the refund to your original payment method within 5-10 business days, depending on your payment provider’s processing times.

7. Disputes and Chargebacks

If you believe a charge is incorrect or unauthorized, please contact us first before filing a chargeback with your bank or payment provider. We will work with you to resolve any issues. Unnecessary chargebacks may result in account suspension.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated “Last updated” date. For material changes, we will notify users via email or through the Service.

9. Contact

For questions about this Refund Policy, please contact:

Email: support@taxessight.com

Business address: Room 101-0069, 1st Floor, Building 26, Yard No. 6, Hengye Eighth Street, Tongzhou District, Beijing, People's Republic of China